Privacy policy
Overview
This Privacy Policy outlines how LIVORR gathers, processes, utilizes, discloses, and safeguards personal information when you browse our online store, place an order, reach out to our customer support team, interact with our website, or otherwise utilize the products, features, and services we offer. By accessing or using our website and services, you consent to the handling of your personal information in accordance with the practices detailed in this Policy.
Information We Collect
Depending on how you engage with our store, we may collect various types of information, including your name, email address, billing and shipping addresses, account credentials, order history, transaction records, customer service correspondence, browser and device details, approximate location derived from your IP address, and data gathered via cookies or similar technologies. The exact information collected may depend on the specific features or services you choose to utilize.
How We Use Information
We utilize your personal information to run, maintain, and enhance our online store, process payments and customer orders, coordinate fulfillment and delivery, dispatch order confirmations and transaction-related updates, address customer service inquiries, detect and prevent fraudulent or unauthorized activity, ensure website and payment security, personalize your shopping experience, and assess store performance. Where permitted by applicable laws, we may also use certain data to send promotional materials, product updates, or marketing communications that may interest you.
How We Share Information
We may share personal information with third-party service providers and business partners who assist us in running our operations and delivering our services, such as Shopify, payment processors, fulfillment providers, shipping and logistics carriers, analytics vendors, marketing agencies, technology suppliers, and professional advisers. Information may also be disclosed to government bodies or legal authorities when necessary to comply with applicable laws, respond to lawful requests, protect our legal rights and safety, investigate suspected fraud, or facilitate corporate transactions such as a merger, acquisition, financing, or asset transfer.
Cookies and Similar Technologies
Our website utilizes cookies, pixels, and comparable tracking technologies to enable essential site functionality, remember your preferences, analyze store traffic, measure performance, and support marketing activities where permitted. You can manage or disable certain cookies through your browser settings or privacy preference tools. Please note that disabling certain technologies may impact the functionality of specific areas of the website.
Data Retention and Security
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, including maintaining transaction records, resolving disputes, preventing fraud, and complying with legal, accounting, or regulatory obligations. We employ reasonable administrative, organizational, and technical security measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure.
Your Rights and Choices
Depending on your jurisdiction, you may hold certain rights regarding your personal information, such as the right to access, correct, delete, or request a portable copy of your data, restrict or object to certain processing activities, withdraw consent where processing relies on consent, or appeal privacy-related decisions. You can opt out of promotional emails at any time by clicking the unsubscribe link within those messages. To protect your privacy, we may verify your identity before fulfilling certain requests.
Children's Privacy
Our online store and services are not directed at children, and we do not knowingly collect personal information from minors in violation of local privacy laws. If you believe that a child has provided us with personal information improperly, please notify us so we can investigate and take appropriate remedial action.
International Processing
Because we collaborate with service providers and partners operating internationally, your personal information may be transferred, stored, or processed outside your home country or region. Where required by law, we implement appropriate legal and contractual safeguards to protect such cross-border data transfers.
Changes to This Policy
We may revise this Privacy Policy periodically to reflect updates in our business practices, technology, services, or legal requirements. When changes are made, the revised policy will be posted on this page with an updated revision date.
Contact Us & Operator Information
Customer support and store operations for LIVORR are officially managed by Changsha Maibaoxiong Technology Co., Ltd.
Email: service@livorr.com
Working Hours: 8 AM - 7 PM, Monday - Saturday
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please feel free to reach out to our team at service@livorr.com.